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Privacy Policy

Last updated: 23 July 2025

Who We Are

The data controller is Waivern Limited, a company registered in England in the United Kingdom as company number 16375372. Our registered address is 14 Eastbury Road, Orpington BR5 1JW.

Waivern Limited sees it as our absolute obligation to protect the personal data of our users and subscribers.

What Data We Collect

  • Behavioural data as users navigate the website and services
  • User feedback about services
  • Registrations of interest from potential clients or employees
  • Cookie-based data storage on devices

What We Use Your Data For and Our Legal Basis for That Use

  • Invoice/payment information: Used to inform customers of bills and record payment. Legal basis: contractual obligation.
  • Behavioural data and feedback: Used to improve products. Legal basis: consent via cookie bar.
  • Contact information with consent: Used to interact on service issues. Legal basis: consent.
  • Behavioural data and logs: Used to monitor security breaches and product terms violations. Legal basis: legitimate interest.
  • Newsletter registrations: Used to inform users of service developments. Legal basis: consent.

How Long Do We Keep Your Data

  • Invoices/financial information: 5 years (accounting law requirement)
  • Behavioural and user feedback data: 1 year
  • Content creator registrations: 30 days
  • Newsletter/email registrations: 2 years

Third Party Vendors and Data Processors We Use

  • Vercel (hosting and infrastructure)
  • Postmark (transactional email)
  • Intuit/Mailchimp (email marketing)
  • Stripe (payment processing)
  • Google Analytics (web analytics)
  • Google OAuth (authentication)
  • Microsoft Entra ID (authentication)
  • Youcanbookme Limited (consultation booking)

These suppliers will change from time to time and we will make best efforts to update this privacy policy as quickly as possible to reflect those changes.

Your Rights and How to Access Them

  • Right to request personal data deletion
  • Right to request a copy of all personal data held
  • Right to object to data processing
  • Ability to block non-essential data collection via cookie bar controls

To exercise your rights, contact us via the contact form and state the nature of your request in the “message” section. We will respond within 30 days.

If you are not satisfied with our response, you may appeal to the UK Information Commissioner’s Office.